1. Introduction
Trustcore OEM Parts (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse our products, place an order, contact our customer service team, or otherwise interact with our online store.
Trustcore OEM Parts is a Virginia, United States–based automotive spare parts business specializing in used and salvaged automotive components.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it through the appropriate mechanism.
2. Information We Collect
The information we collect depends on how you interact with our website and services.
Personal Information You Provide
When you place an order, contact us, or interact with our store, we may collect:
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Name and contact information, including email address and telephone number.
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Billing and shipping addresses.
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Order details, including products purchased, quantities, and transaction history.
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Information you provide when contacting customer support or submitting an inquiry.
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Information submitted through forms, reviews, or other interactive features, where available.
Please do not submit sensitive personal information unless it is necessary and specifically requested through an appropriate channel.
Payment Information
Payments are processed through the payment methods and payment service providers available at checkout.
We may receive transaction details, payment status, billing information, and limited payment-related identifiers necessary to process orders and manage refunds.
Complete payment card information may be collected and processed directly by the relevant payment provider. Our handling of payment information depends on the payment method and the services used.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
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IP address and approximate location derived from it.
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Browser type, device type, operating system, and technical identifiers.
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Pages viewed, products searched, links clicked, and interactions with our store.
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Referring websites, browsing activity, and session information.
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Website performance, diagnostic, and security information.
The information collected depends on the technologies enabled on our website and your browser or device settings.
3. How We Use Your Information
We may use personal information for the following purposes:
Order Processing and Fulfillment
To process purchases, confirm orders, arrange shipping, communicate delivery updates, and manage returns, exchanges, or refunds.
Customer Service
To respond to questions about products, vehicle compatibility, order status, returns, and other customer inquiries.
Website Operation and Improvement
To maintain our online store, improve navigation, understand product interest, troubleshoot technical issues, and enhance the shopping experience.
Payments and Fraud Prevention
To process transactions, verify orders where necessary, identify suspicious activity, protect against fraud, and safeguard our business and customers.
Communications
To send order confirmations, shipping notifications, service messages, and responses to customer inquiries. Where permitted and required, we may also send marketing communications based on your preferences and consent.
Legal and Regulatory Compliance
To comply with applicable laws, respond to lawful requests, maintain business records, and establish, exercise, or defend legal claims.
4. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors use our store.
These technologies may be used to:
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Remember shopping cart contents and certain preferences.
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Support checkout and other essential website functions.
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Analyze website traffic and performance.
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Measure marketing effectiveness.
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Personalize content or advertising where applicable.
You may be able to control cookies through your browser settings or our cookie consent tools, where available.
Certain cookies are necessary for core website functions. Disabling some cookies may affect website functionality.
Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.
5. How We Share Personal Information
We do not sell personal information for money. However, certain data-sharing activities involving advertising or analytics technologies may qualify as a “sale,” “sharing,” or targeted advertising under particular privacy laws.
We may disclose information to the following categories of recipients where appropriate:
E-commerce and Website Providers
Service providers that host, maintain, and support our online store, including Shopify where applicable.
Payment Processors
Companies that securely process payments, verify transactions, and support refunds.
Shipping and Delivery Providers
Carriers and logistics partners that need relevant customer and delivery information to fulfill orders.
Analytics and Marketing Providers
Providers that help us measure website performance, understand customer activity, and deliver or evaluate marketing campaigns, subject to applicable consent and opt-out requirements.
Professional Advisers
Legal, accounting, insurance, and other professional advisers where necessary for legitimate business purposes.
Authorities and Other Parties
Government authorities, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, and security.
We may also disclose relevant information in connection with a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.
Service providers may process information on our behalf according to their contractual obligations and applicable law.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods vary depending on the type of information, its purpose, applicable legal requirements, and operational needs.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or data storage is completely secure. We cannot guarantee absolute security.
Customers should use secure devices, protect their account credentials where applicable, and notify us promptly if they suspect unauthorized activity involving their account or order.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.
These rights may include:
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Access: Request information about the personal information we process.
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Correction: Request correction of inaccurate personal information.
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Deletion: Request deletion of eligible personal information.
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Data Portability: Request a copy of certain personal information in a usable format.
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Opt Out: Opt out of certain targeted advertising, sales, or profiling activities where applicable.
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Withdraw Consent: Withdraw consent where processing is based on consent.
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Appeal: Appeal certain privacy-rights decisions where applicable law provides this right.
These rights are subject to applicable legal conditions, exceptions, and verification requirements.
To submit a privacy request, please contact us through the Contact Us page on our website. We may need to verify your identity before processing certain requests.
We will respond within the time required by applicable law.
9. California and Other State Privacy Rights
Residents of California and certain other US states may have additional privacy rights under applicable state privacy laws.
Depending on the law that applies, these rights may include access to personal information, correction, deletion, data portability, and opting out of certain sales, sharing, targeted advertising, or profiling activities.
We will honor applicable privacy rights and provide any required disclosures and mechanisms for submitting requests.
Where required by law, we will not unlawfully discriminate against customers for exercising their privacy rights.
If our website uses technologies that constitute a sale or sharing of personal information under applicable law, customers may exercise their relevant opt-out rights through the mechanisms provided on our website or by contacting us.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, shipping providers, or other external services.
These third parties may maintain their own privacy policies and data practices.
We are not responsible for the independent privacy practices of external websites or services. We encourage customers to review the relevant privacy policies before providing personal information to third parties.
11. Children's Privacy
Our website is intended for a general shopping audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 in violation of applicable law.
If we become aware that personal information has been collected from a child in circumstances requiring deletion, we will take appropriate steps to address the issue in accordance with applicable law.
Parents or guardians who believe a child has provided personal information to us may contact us to request assistance.
12. International Visitors and Data Transfers
Although Trustcore OEM Parts is based in Virginia, United States, visitors may access our website from other locations.
Depending on your location and the service providers involved, your personal information may be processed or stored in the United States or other jurisdictions where our providers operate.
Data protection laws in those jurisdictions may differ from the laws in your place of residence.
Where required, we will implement appropriate safeguards for international transfers of personal information.
13. Marketing Communications
Where permitted by law, we may send promotional emails or other marketing communications about products, offers, or store updates.
You may unsubscribe from promotional emails using the unsubscribe link included in those messages.
Even if you opt out of marketing communications, we may continue to send non-promotional messages necessary to process orders, provide customer support, or communicate important service information.
We will honor applicable consent and opt-out requirements for other marketing channels.
14. Do Not Track and Browser Privacy Signals
Some browsers offer privacy settings or signals that communicate preferences regarding tracking.
The effect of these signals depends on the technology involved and the applicable law. Where required by law, we will recognize and process supported opt-out preference signals, such as Global Privacy Control, for the activities to which they apply.
You may also manage certain tracking preferences through browser settings and available website privacy controls.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or legal obligations.
When changes are made, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
We encourage customers to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact Trustcore OEM Parts through the Contact Us page on our website.
Business Name: Trustcore OEM Parts
Location: Virginia, United States
Website: https://trustcoreoemparts.com
Please use our website's current contact details to submit privacy inquiries or requests.
Trustcore OEM Parts Quality Used Parts. Competitive Prices. Service You Can Trust.